Compliance

These Terms of Service ("Terms") govern your access to and use of the SecretSource Solutions platform, websites, and related services ("Service"). By using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company.

Last updated: [2025-10-14]

1. Who we are and what this covers

SecretSource Solutions ("SecretSource", "we", "us", "our") provides a subscription-based marketing intelligence platform for small and medium-sized businesses. We aggregate structured and unstructured data, apply AI processing, and deliver insights via knowledge graphs and dashboards.

These Terms apply to your use of our web app, content, features, APIs, and any add-ons specified in an order or signup flow.

Legal entity details:
Legal entity name: [SecretSource Solutions]

2. Your account and authorised users

You must provide accurate registration information and keep it updated.

You are responsible for safeguarding your credentials and for all activities under your account.

Access is limited to your employees and contractors you authorise ("authorised Users") for your internal business purposes.

Seat/user limits: [Not Applicable]

3. License to use the Service

We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription term for your internal business purposes, subject to these Terms.

API and usage limits may apply: [Not Applicable].

4. Acceptable use (what you cannot do) You agree not to:

Copy, scrape, bulk export, or create derivative works of the Service or its outputs except as permitted here.

Reverse engineer, decompile, or circumvent technical measures.

Use bots or automated tools to extract data without written permission.

Introduce malware or interfere with security or performance.

Resell, sublicense, or provide the Service to third parties without our consent.

Violate applicable laws or third-party platform terms when connecting sources/destinations.

5. Third-party sources, platforms, and links

The Service may connect to third-party platforms, websites, datasets, or content. Those are governed by their own terms and policies; you are responsible for obtaining and maintaining rights, licenses, and consents for any such use.

We do not control and are not responsible for third-party availability, accuracy, or content. Offerings and connectors may change over time.

6. Your data and content

You retain ownership of your data ("Customer Data").

You grant us a worldwide, non-exclusive, royalty-free license to host, process, transform, analyse, and display Customer Data solely to provide and support the Service.

We may use aggregated and anonymised information to improve the Service, enhance features (including AI models), and create benchmarks and statistics, provided it does not identify you or any individual.

7. Service changes, availability, and support

We may improve, modify, or update the Service. If a change materially reduces core functionality, we will use reasonable efforts to notify you and discuss alternatives.

Uptime target: 90% MONTHLY UPTIME. SLA: [Not Applicable].

Support hours/channels: RESPONSES: 24-48 WORKING HOURS ON Weekdays. SUPPORT: Email

8. Fees, billing, and taxes

Subscription plans and pricing are as described at the time of purchase

Billing cycle: MONTHLY/ANNUAL

Invoicing terms: [PAYABLE IN ADVANCE].

Fees are exclusive of taxes; you are responsible for applicable taxes, duties, and withholdings.

Late payments may incur a late fee of 1.5% PER MONTH and/or suspension after 15 DAYS.

Refund policy:
- Monthly fees non-refundable except as required by law / specify any pro-rata conditions
- 80% fees refundable for un-utilised part of subscription

We may update prices upon renewal with prior notice of 30/60 days

9. Term, renewal, cancellation, and termination

Initial subscription term: Month-To-Month or Annual with Auto-renewal for successive periods of the same term unless either party gives written notice 15 DAYS before the end of the current term for monthly subscriptions and 30 DAYS before the end of the current term for annual subscriptions.

You may cancel by sending an email

We may suspend or terminate for cause, including material breach, unlawful use, non-payment, or risk to the Service or others, after 10 DAYS]notice and opportunity to cure where required.

Effect of termination: your access ends; you remain responsible for amounts due. Data export window: 15 DAYS to export Customer Data in available formats before deletion per our retention policy.

Trial/beta terms if offered: 15 days with auto-conversion.

10. Intellectual property

We and our licensors own all rights in the Service, software, knowledge graph structures, AI models, interfaces, documentation, and branding. No rights are granted except as expressly stated.

Output and insights generated by the Service may be used by you for your internal business purposes; however, such use must not violate these Terms or third-party rights.

11. Confidentiality

Each party may access the other's confidential information. The receiving party will protect it with at least reasonable care, use it only to fulfil these Terms, and disclose it only to those who need to know under similar confidentiality obligations.

Exclusions include information that is public, independently developed, rightfully received from a third party, or required to be disclosed by law (with notice where legally permitted).

12. Warranties and disclaimers

Mutual warranty: each party has the authority to enter these Terms and will comply with applicable laws in performing its obligations.

Service is provided "as is" and "as available." We do not warrant that the Service will be uninterrupted, error-free, or that data from third-party sources will be accurate or continuously available.

To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

13. Indemnification

Our IP indemnity: We will defend and indemnify you against third-party claims that the Service (as provided by us) directly infringes intellectual property rights, subject to standard exclusions (e.g., combinations not provided by us, modifications not made by us, misuse, or use with prohibited data). Remedies may include obtaining rights, replacing/modifying the Service, or terminating affected features with a pro-rata refund of prepaid fees for the remaining term of the affected portion.

Your indemnity: You will defend and indemnify us against claims arising from Customer Data, your use of the Service in violation of these Terms or laws, or your violation of third-party platform terms.

14. Limitation of liability

Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data, even if advised of the possibility.

Aggregate liability cap: $100.

These limits do not apply to liability that cannot be limited by law.

15. Compliance and data protection

Refer to our Privacy Policy page

16. Subcontractors

We may use vetted third parties to provide parts of the Service. We remain responsible for their performance.

17. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified via EMAIL with 30 DAYS notice before they take effect. Continued use after the effective date constitutes acceptance.

18. Assignment

You may not assign these Terms without our prior written consent, except to a successor by merger or sale of substantially all assets, provided the assignee is not our competitor and assumes these Terms. We may assign to an affiliate or in connection with a corporate transaction.

19. Force majeure

Neither party is liable for delays or failures due to causes beyond reasonable control, except for payment obligations.

20. Notices

Notices will be delivered via email

21. Entire agreement; severability; waiver; order of precedence

These Terms, any order or signup details, and referenced documents form the entire agreement and supersede prior agreements on the subject.

If any provision is unenforceable, the remainder remains in effect.

Failure to enforce a provision is not a waiver.

22. Others

Beta/Early access features: AS IS, NO SLA, MAY CHANGE/REMOVE

Agency use on behalf of clients: AS PER CONDITIONS FOR AGENCIES

Publicity rights: WE MAY LIST CUSTOMER NAME/LOGO AS A CUSTOMER

AI features: AI OUTPUT RESPONSIBILITY, HUMAN-IN-THE-LOOP RECOMMENDATION, RESTRICTIONS ON SENSITIVE INPUTS